Who is eligible for an Exceptional Vacation?
Individuals with special needs who are 18 years or older, ambulatory, able to travel in a 4:1 or 5:1 traveler to staff ratio, able to care for their own personal hygiene needs independently or with minimal staff supervision, cooperative and considerate of their fellow travelers and staff. A chaperone can be sent to accompany a special needs traveler for a reduced trip rate. Exceptional Vacations is able to accommodate the special needs of most individuals. If a customer uses a wheelchair or needs mobility aids please call our office to discuss prior to registering. An additional fee may apply if customer requires a lift van, additional care or medical rental equipment. A Mobility Assistance Information Form will need to be completed and sent back to us.
Exceptional Vacations’ trips are all inclusive. The price includes lodging, meals, supervision, activities, and transportation from Palm Beach or Broward Counties, Florida. When not included in the package price, Exceptional Vacations will arrange air, rail or car transportation for an additional cost. Travelers may want to bring additional spending money to purchase souvenirs. Travelers will also receive a photo album a few weeks after the trip. If air transportation is included in the package price but the flight exceeds $500, Exceptional Vacations will have to charge additional for the airfare overage.
How do I sign up for an Exceptional Vacation?
There are several ways to book an adventure with Exceptional Vacations: Visit our trips page and click on the register button for the trip that interests you. We will e-mail you the information or call you if we have any questions. Contact us by phone at (561) 852-
A deposit of $500 is required to reserve your space. We will hold your space for ten business days from the date of initial registration. If the trip is less than two months away then final payment is due. Final Payments are considered past due at eight weeks prior to trip departure. Make checks payable to Exceptional Vacations and mail to PO Box 970220, Coconut Creek, FL 33097. We also take MasterCard, Visa, American Express and Discover cards. You can pay online at https://www.exceptionalservices.net/paymentcenter/ or you can call those payments into our office Monday –
We recommend customers purchase travel insurance. Exceptional Vacations will quote out Travel Safe Classic Plan travel insurance upon registering you for the vacation. You can also purchase your own travel insurance plan.
What do I need to bring on my Exceptional Vacation?
The most important thing to bring is a valid picture identification card or passport. For US Citizens, most cruises require either a valid passport, valid passport card or an original or state certified birth certificate along with a valid government-
What is the Medication Policy?
Exceptional Vacations is committed to providing a safe environment for all our travelers. We feel that a uniform medication policy is necessary to ensure the well being of all our vacationers. It is very important for all travelers to follow this policy. Our staff will assist any travelers requiring help with medication administration, except in the case of injectables. If a customer requires an injectable medication, such as insulin, and the customer is not able to self administer, a RN will need to be contracted out prior to the trip to perform the injections. Exceptional Vacations will pass this additional cost on to the customer. All medications need to be packaged prior to trip departure by the traveler’s family, pharmacist, or program. The following medication options are available to our travelers: 1) Have the traveler’s pharmacist pre-
Refunds and Cancellations:
Changes or cancellations made more than 14 days prior to trip departure will receive a refund less any pre-
How are the rooming arrangements made?
Rooms are usually double occupancy. However, sometimes there are an odd number of males or females on a particular trip. In those cases one room will be triple occupancy to accommodate the extra person. Males and females always room separately except in the cases of couples where we have prior authorization for them to room together. All travelers have their own beds. We try to match our customers with appropriate roommates based on the traveler’s profile. Having a staff in the room is not guaranteed. Rooms are booked in close proximity so a staff is always nearby. If you’d like a single room we can accommodate that for an additional fee.
Are alcoholic beverages allowed?
We do not allow the consumption of alcoholic beverages unless prior written consent is given. In those cases we limit those beverages to no more than two per day. If a customer requests an alcoholic beverage without prior written consent, we will substitute a non-
What happens if a traveler requires behavioral intervention?
In the event a traveler’s behavior is deemed disruptive or a threat to the safety and enjoyment of the community, the traveler will be returned home at their expense and without a refund. Damages caused will also be charged to the traveler.
Can I smoke on an Exceptional Vacation?
Yes, you will be allowed to smoke in designated smoking areas during designated breaks. Please be aware that most hotels are smoke free now. If you smoke in your room or outside of a designated smoking area you will be responsible for any charges incurred as a result.
Flying with Incontinence?
Be aware that the airline staff are not permitted to help with personal care functions including help with transfers to and from the restroom. The airlines require people who require assistance in this area to manage it independently or to travel with a companion.
Our Travel Chaperones are prepared to lead a safe and fun vacation. Customers attending a vacation do so at their own risk, and release Exceptional Services Group and staff from liability for any harm to person or property that may occur. Customers are advised to carry their own medical insurance and traveler’s insurance. Customers who are removed from a trip for medical, behavioral, or psychological reasons are responsible for the cost of their return. Any incidental expenditure incurred by a traveler while on a trip is the responsibility of the traveler, and must be reimbursed to Exceptional Vacations within 30 days of invoice receipt. Exceptional Vacations is granted permission to use trip photographs of a customer for promotional purposes. Receipt of registration package implies understanding and agreement to these terms. Exceptional Vacations is a division of Exceptional Services Group, L.L.C.